Question 1

Can books be returned?

Accepted Answer

Only in the unlikely event that your order arrives damaged or if we’ve sent you the wrong books. Email us a photo of the damaged product, with the ISBN, within 48 hours, and we will get back promptly.

Question 2

Can I cancel or change my order?

Accepted Answer

Yes, you can cancel or change your order anytime before it is shipped. Please email us with 'Cancellation' as the subject and include your order number. We're here to assist you!

Question 3

How long does it take for the order to be processed and shipped?

Accepted Answer

Processing starts as soon as you place the order, and books are shipped out in three working days. Bulk orders, however, may take a little more time.

Question 4

Is it mandatory to create an account to place an order?

Accepted Answer

No, it’s not. You could also sign in as a Guest user.

If you‘d like to create an account, do sign up with your name, email id, contact number and shipping address. Be assured that we maintain your personal information with utmost confidentiality as per our Privacy Policy.

Question 5

Why should I create an account?

Accepted Answer

Creating an account lets you track your orders, receive updates on events, special offers, and new releases through our newsletters. Stay connected and never miss out!

Question 6

What should I do if I have trouble making a payment?

Accepted Answer

We currently accept Cash on Delivery (COD) only. If you face any issues, please contact us for assistance.

Question 7

How do I know whether the payment through my credit/debit card has been successful?

Accepted Answer

Once your order is authorised by the bank, you will get a confirmation email with an order number.

Question 8

What can I do if my payment fails?

Accepted Answer

We currently accept Cash on Delivery (COD) only. If you face any issues, please contact us for assistance.

Question 9

How long will it take to receive my order?

Accepted Answer

The delivery time depends on factors like order size, shipping address, and delivery method. You'll see the estimated shipping time at checkout. Thank you for your patience!

Question 10

Are there any shipping charges?

Accepted Answer

Shipping will be chagred for all orders.

FAQ

Frequently asked questions